FAQ

Order and Payment

What methods of payment do you accept?

We accept all major credit cards such as Visa, Mastercard, American Express, and Discover.  We also accept PayPal payments.

Do you accept PayPal?

Yes, we do accept PayPal.

Is my payment secure?

Yes, your payment is secure.  Our website uses the most up-to-date SSL encryption security techniques.  The payment provider we work with (Stripe) is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.

Do you accept prepaid gift cards?

Yes, we accept all prepaid gift cards from major banks.

Can I change or exchange and order once I've placed it?

No, once you place an order it is final.

Do you accept returns?

If, there is an issue with the order you receive, please click the "Contact" button in the footer.  One of our representatives will be happy to help make things right within 30 days of receiving your order.

 

Shipping and Delivery

When will I receive my items?

The items estimated shipping date is always indicated on the items product page.  Once the item is shipped, standard shipping time is applied.  If your order has multiple items with different estimated shipping dates, you may receive your items appropriate to the latest shipping date in your order.  You can always view the link in your confirmation email to visit your order summary page.

Once shipped, US shipments (depending on shipping method) will take 2-9 business days and international shipments will take 7-20 business days to be delivered.

South America and South Africa orders may take 1-3 months to be delivered once shipped.  Order at your own risk.

Where is my order?

You may view your order summary by clicking the link in your confirmation email.

If your order has multiple items with different estimated shipping dates you may receive your items appropriate to the latest shipping date in your order.

Do you ship internationally?

We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and USPS restrictions.  If we are unable to ship to your country you will be notified at checkout and your purchase will be blocked.

How much does shipping cost?

Shipping costs are displayed on the checkout page.  Your shipping costs will depend on shipping weight, shipping method, and destination.

I'm being asked to pay a customs fee to receive my parcel, can you help?

We are not responsible for import taxes charged by your government.  All customers are responsible for any customs/VAT fees.